What is process orchestration?

Are you struggling to see why one of your operations is performing more efficiently than another? Would you like to know where the operational strengths and weaknesses are? Are you caught up in disconnected legacy systems that make managing and optimising processes difficult? Process orchestration is designed to solve all of these problems. Discover exactly what process orchestration is in this blog.

What is process orchestration?

Process orchestration enables organisations to track, manage and optimise business workflows from one centralised place. This allows team and operations leaders to get a bird’s eye view of operations, deliver the right work to the right human (or bot) on time, identify opportunities for digital automation and become faster, smarter and more agile.

With business process platforms like process orchestration, you can see where the operational gaps are, where the opportunities to streamline are, and get powerful insights that can save you time, money and resources. These systems offer total visibility of the bigger picture so you can see where automation could take care of repetitive, dull work, freeing time for your teams to produce their best work with a greater degree of efficiency. On average, customers who use our process orchestration platform are 20% more operationally efficient.

Who is process orchestration for?

Operations Managers' dealing with larger or multiple small teams can often benefit the most from process orchestration implementations, providing a solution that can deal with a number of different issues;

• Productivity - Process orchestration offers automation opportunities for labour- and time-intensive tasks that distract employees from their key body of work, naturally driving improvements in productivity by removing blockers and enabling employees to accomplish their tasks more quickly, with fewer errors and fewer distractions.
  
  
• Process Quality - Failures in SLA task delivery and the business processes that drive task completion can be costly, particularly when employees are held back by the systems they’re using. By removing or streamlining processes, and utilising clear pathways that define success, process automation can help to reduce the likelihood of quality assurance issues - as well as simplifying accountability and the checks necessary to approve work.
  
  
• Enterprise-Wide Deployments - New technical deployments that have to deal with multiple siloed legacy systems can be an issue for many businesses - as well as the time needed to retrain employees and ensure that new resources are in place to mitigate any issues or downtime caused by the deployment. However, utilising a singular, automated process (or set of linked processes) can reduce the risk of problems occurring and help to quickly and efficiently update employees with less disruption.
  
  
• Complex Reporting Simplified - Many operation managers are responsible for corporate reporting, including the compilation of financial and performance data and the communication of this data to stakeholders. Process orchestration provides all the data that might be required, whilst making the collection and processing of raw data more efficient - aligning and streamlining processes to make information from across the organisation more accessible and insights more visible.
  
  
• Citizen Development - One of the problems organisations often face when implementing new software is the pain of additional resources when they need to change something eg. coding. Citizen development solves this problem, it enables employees without coding skills to build web apps and automations using a simple 'drag and drop' approach. This exciting development is a game changer for today's organisations and a key part of Enate's functionality. Anybody in the organisation can be trained to use Enate’s process orchestration.

What can process orchestration be used for?

Process Orchestration is primarily used for unifying all business workflows between teams and departments, with the aim of improving efficiency and accuracy. Enate’s process orchestration solution aims to provide centralised locations for tasks, allowing work to be identified and completed all in one place. This also means that, if you have large teams, you’re able to see amazing insights with a bird’s eye view - improving communication and reporting.

You may decide you can automate a repetitive task and give more interesting, complex work to humans which improves employee satisfaction as they’re not stuck doing the same thing, or you may see that you need to focus more resources in areas where there is a lack of efficiency. Enate’s process orchestration enables you to work faster, smarter and more effectively.

What are the benefits of implementing process orchestration in your workplace?

Process orchestration can allow many businesses to do more with the same degree of resources by automating tasks and freeing your workforce to focus on key tasks. It can also create the opportunity for businesses to reduce the number of individual services they employ in order to operate, streamlining processes into manageable groups. This can also have the knock-on effect of saving money, as well as creating capacity by reducing the demand on team members from process administration - thereby increasing productivity.

By centralising task information, allocation, and processing, businesses are also better able to track how much work is being completed, who is doing it, and look at associated concerns such as whether employees are overworked or underworked etc.

By improving time and cost efficiencies and removing or alleviating roadblocks to the successful completion of work, implementing process orchestration in your workplace can also boost both employee and client satisfaction.

Enate’s process orchestration platform wraps around your current tech stack, so you don’t have to worry about losing legacy information. It’s also speedy to set up and easy to use.

Operation Managers that use Enate’s business process platform report a 20% increase in operational efficiency. Keen to find out more? Book an Enate demo today to see how we can help your organisation.

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