Kit Cox on the OpenDialog AI podcast (2025)
How can businesses adopt AI responsibly without losing control in the way services are delivered? That’s one of the big questions Enate’s Founder and CTO, Kit Cox, explores on the latest episode of the Open Dialog AI podcast. With 30 years of experience helping companies streamline operations and bring in automation, Kit brings a practical approach to how AI is reshaping industries like insurance.
In this episode, Kit talks about the shift from on-site to hybrid workforces and why it’s essential to fix broken processes before introducing AI. He also breaks down the idea that AI shouldn’t run wild. It needs clear boundaries. Defining what AI agents can and can’t do is the key to avoiding mistakes, and ensuring safe, effective deployment. With the right orchestration software, humans and AI can collaborate efficiently. Reducing mistakes and giving people more time to focus on the work they’re passionate about. It’s all about using AI to support, not replace, human expertise.
Listen to the podcast below.
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