Reporting & visibility
Running operations inside Enate means that every single work item becomes data. Working from the same place gives you X-ray vision.
Use the data gleamed through this visibility to improve services.
Critical data for regulated industries
Most corporate service leaders we speak to have to provide data to three sets of people. Clients need proof you hit the deliverables, regulators want evidence you followed the process, and the board expects a breakdown of what it all cost.
Pulling those reports manually takes days, and the numbers are often out of date by the time they land. With Enate, all three come from the same live data, so everyone's on the same page.
Spot bottlenecks, improve services
The nature of our reporting means every detail is logged. From tracking deadlines and throughput to better resourcing, you can see everything in real-time and resolve issues before they become a problem. Plus, you can use the data to improve services that require refinement.
Reports for every seniority level
Whether you need a standard report to show the board, a bespoke breakdown on agents for technical teams, or customer-specifics around deliverables and success, you can access the data you need quickly and easily inside Enate.
Plus, if your team would rather work in their own tools, send the raw data straight to your data warehouse and report on it there.
More data, more business
Seeing your operation clearly gives you the power to improve it. That means fewer missed deadlines, happier clients, and additional work from existing clients.
Want to know how clients feel about you? Use our AI sentiment analysis tool to assess their tone in real-time. That way, you can act on any problems before they become icebergs.
A track record of success
CMS UK saw a 70% resource saving in email management, with real-time reporting on key operational metrics across 120 active users.
