Thought leadership

Every article, video and report we've published on this topic, newest first.

Abstract blue geometric spiral representing the rising complexity and costs of generative AI.

GenAI costs are spiralling. Here’s how to address the challenge.

Abstract geometric design symbolizing the orchestration of people, processes, and AI into a connected workflow.

Orchestration is the only way to join up your people, processes and AI

Illustration of binary data evolving into an AI agent, representing the challenges of adopting an agentic-first business approach.

Ignore the hype. Pivoting to an agentic-first business isn't a piece of cake (2026)

Abstract AI governance illustration symbolizing the gap between board-level AI ambitions and organizational operating model readiness.

What to do when the board wants AI but your operating model isn't ready (2026)

Interconnected circular pattern symbolizing swarm agent collaboration for corporate service leaders and AI-powered operations.

Why corporate service leaders should ditch single agents for swarm agents (2026)

Four smiling team members seated on a couch in a modern office setting, symbolizing leadership and collaboration. The image supports an announcement about securing investment to scale orchestration and AI solutions for service providers.

We’ve raised investment to scale orchestration and AI for service providers

A stylized chart with horizontal bars of different patterns, textures, and colors on a dark grid background, symbolizing task alignment and process orchestration. One green bar with a play icon stands out as the primary active workflow.

The operational leader’s playbook for workflow orchestration (2026)

Abstract image depicting technological advancement with diagonal lines in purple, white, pink, and navy blue, symbolizing digital progress and forward movement.

Everything you’ve ever wanted to know about digital transformation (2026)

Illustration of 5 major operational challenges leaders will face in 2024, including workflow optimization, compliance, scalability, and security

5 of the biggest operational challenges leaders face in 2026

Will AI develop consciousness and original thought? (2026)

Conquering digital transformation in financial services: Interview with Gerald Pullen

Image showing a line graph representing McKinsey's 2023 report, uncovering the rapid adoption and impact of generative AI

Service operation teams are rushing to adopt GenAI, here’s what you should know

Digital Transformation Do's and Don'ts

Digital transformation dos and don'ts

5 reasons why digital transformation projects fail

5 reasons why digital transformation projects fail (2026)

Illustration of the importance of identifying and addressing underlying problems before automating processes to ensure maximum efficiency and cost savings

If it breaks, don’t automate it

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