Ticket and case management
From quick jobs to time-intensive tasks, create and manage all tickets and cases inside Enate.
Set up as many workflows as you need, wherever you are in the world and streamline for excellence.
Our Office365 integration allows you to manage and respond to emails and turn requests into tickets, without leaving the platform.
Never miss a communication thread again. Easily liaise with your team and get real-time, granular work updates.
Assign work by skills and competency and track progress with SLA tracking.
Intelligent reporting and insights
Work is tracked in real-time allowing you to identify gaps and make data-backed improvements for excellence.
What makes Enate different
Onboard in 6 weeks
Enate can be up and running in 6 weeks.
Traditional vendors take a year.
Solution scoping and client workshop.
Feedback, playback sync & training.
User acceptance testing & check-in sessions.