The benefits of using orchestration in business process outsourcing

The benefits of using orchestration in business process outsourcing

Across the globe, businesses are seeking opportunities to automate, optimize their operations and get ahead of their competitors. Many are turning to Business Process Outsourcing (BPO) to achieve these goals - and for good reason. By outsourcing non-core and administrative functions to external companies who specialize in those areas, companies can reallocate time and resources to core competencies like customer relations and product leadership. This ultimately leads to improved customer satisfaction, increased productivity and greater product innovation; giving businesses a distinct advantage over their competitors.

The key ingredient to making a success of your BPO is process orchestration. Whether you have just been tasked with outsourcing business processes, or you are looking to extract greater benefit from your current set-up - this blog will explain how orchestration can help businesses to run their BPO more efficiently. The result will be enhanced efficiency, value for your investment and full visibility over your operations.

What is business process outsourcing?

The business process outsourcing definition is the practice of delegating business processing operations to a third party, which can bring welcome cost-savings and improved operational efficiency. The most commonly outsourced processes are in back-office operations, such as finance and HR.

Recent technological advancements have seen Robotic Process Automation (RPA) and data analytics become the biggest business process outsourcing trends companies are taking advantage of right now.

Estimated worth of BPO market by 2030
Grand View Research,BPO Market Outlook Report, 2022

The role of orchestration in business process outsourcing

Orchestration software can aid you with business process outsourcing by helping you to run, streamline and manage your operations more effectively. For example, if you’ve already adopted RPA (robotic process orchestration) measures into your operations and have not seen the results you hoped for, then orchestration is the answer.

Translating the skills and knowledge of your human workers into automation requires a lot of time, plus many automated processes still require human involvement and therefore can only be completed within working hours. Introduce the complex nature of managing the various systems, processes and potential exceptions involved in BPO and you may be confronted with significant logistical challenges. As a result, you may feel that reality hasn’t lived up to the hype.

Orchestration coordinates everything in one end-to-end platform, integrating and streamlining your systems and processes. Automation opportunities are easily identifiable, tasks are correctly allocated, and you have full visibility over workflows, SLAs, exception handling and performance metrics.

Common problems in business process outsourcing

You may be keen to reap the benefits of business process outsourcing but have encountered some setbacks. These are the most common problems that you may be familiar with if you’re running your BPO without orchestration.

Manual and inefficient processes.

When repetitive tasks are performed manually they are often time-consuming and vulnerable to human error.

Lack of visibility and control.

Monitoring tasks, processes, and performance without the help of orchestration can be exceptionally challenging.

Managing productivity.

Keeping track of workflows, assigning tasks correctly, and analyzing productivity are complex and difficult endeavors when processes are outsourced.

Meeting client SLAs.

Meeting SLAs is often difficult when coordinating BPO, with inadequate reporting and poor visibility being the main culprits.

Optimizing processes.

Inefficiencies may be rife in your operations but a lack of real-time insights can make them hard to pin down and address.

Bottlenecks and delays.

Without process orchestration, BPO operations are subject to poor coordination and resource allocation, resulting in unnecessary hold-ups.

These difficulties can easily take the shine off of the promised rewards of BPO, but with the help of orchestration, your goals for efficiency and optimization will be achievable.

Benefits of using orchestration in business process outsourcing

Adopting an end-to-end platform like Enate provides you with a single source of truth and a comprehensive view of your BPO operations. Consolidating tasks, workflows, and data into a single software solution frees you from juggling multiple systems and tools, whilst real-time updates allow for any issues that arise to be recognized and dealt with promptly. Performance metrics and fast reporting empower data-driven decision-making so you can fully optimize your operations.

Benefit 1: Work completed on time

Delays and confusion over task assignments can be further compounded when BPO is added into the mix. Process orchestration makes the appropriate allocation of resources easier, ensuring the right tasks get to the right worker - whether internal, external, human or bot - in a timely manner. Responsibilities are clearly defined and there is full visibility over workflow progress and deadlines. This prevents tasks and duties from being overlooked so that all work is done on time and SLAs are upheld.

Benefit 2: Centralized and streamlined workflows

Among the most frequently outsourced operations are finance, accounting and payroll. High-volume, repetitive processes like invoice management are ideal for outsourcing as they are not part of the core function of a business and can be time-consuming. Employees tasked with processing invoices frequently have to manage various workflows, attachments and approvals, but Enate can do that on one screen so they never have to leave the platform. The whole procedure is centralized and many parts can be automated for improved efficiency, giving your team more time to spend on higher-level work.

Benefit 3: Manage global teams

Coordinating multiple large teams internationally adds an additional layer of complexity to BPO. Numerous communication channels across different time zones present a barrier to collaboration and operational productivity. Managing your global offices on one platform eliminates fragmented communication, enabling your international teams to access and share information in a single space. Enate is available in 12 languages to allow for maximal accessibility.

Benefit 4: Improved overall process efficiency

An orchestration platform can assist you with standardizing your processes, optimizing your resources, faster reporting, and eradicating bottlenecks. Enate integrates with automation partners Blueprism and UI Path for smooth collaboration between digital and human workers. All of this adds up to a 20% efficiency saving on average for businesses. Read more about how harnessing the power of orchestration can revolutionize your business with this detailed look at the impact Enate has had on EY’s global operations.

Run BPO operations like clockwork

Transform your BPO operations into a well-oiled machine with Enate's end-to-end orchestration solution. Seamlessly foster communication and collaboration across teams and clients, and elevate your decision-making with enhanced performance tracking and reporting capabilities. Enate delivers a holistic view of your BPO operations in one centralized hub, enabling you to swiftly identify and address bottlenecks, mitigate risks, and seize opportunities in real time.

Zell is a Head of Content with over a decade of experience in copywriting, brand storytelling, PR and SEO. She has worked both agency side and in-house for brands ranging from speciality coffee to cosmetics. In her current role at Enate, Zell is responsible for distilling complex tech concepts into language users understand and resonate with, writing AI and orchestration content and generally being the go-to person for anything involving copy.
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Zell Dello Ioio