What Enate can do for you
GBS have only appeared over the last decade, as companies have embraced digital transformation. As they have sought to revolutionise legacy systems and processes, they have turned to GBS to help standardise operations, with the ultimate aim of creating a single organisation using technology to drive end-to-end processes focused on delivering the best for the customer.
With an excessive volume of emails and billings across geographies a global business services organisation found reporting a demand and drain on resources, impacting efficiency.
Enate’s solution provided a scalable approach to streamlining operations, enabling end-to-end visibility. Resulting in a 15 - 20% quicker turnaround and 18-20% reduction in effort.
Lack of visibility
With 100 employees and 50 bots in a conflict management process, bots were being used to upload and retrieve data from multiple systems. But the lack of visibility led to automation silos and started blocking the workflow and causing teams to frequently miss service level agreements
Enate’s platform helped create a more efficient work-handoff process between humans and bots, with the firm being able to unlock end-to-end visibility of its workforce.
Risk and inefficiencies
Wanting to improve operational transparencies in GBS engagement management teams, the tax function consisted of 17 different processes and 250 users, across five geographies operating in silos, creating unnecessary risk and inefficiencies.
Enate gave the division a unified view of operations, keeping all stakeholders in the loop. The platform’s lite workflow, BPM, and work management meant it integrated with existing legacy frameworks.
A platform for innovation
Enate sees four major challenges GBS needs to overcome
- End-to-end visability
- Remote working
- Employee engagement
- Talent attraction & retention
In order to drive an exemplary user experience, processes and services need to be fully end-to-end, with no gaps or opportunities for services to fall down.
GBS organisations have long been adept at solving issues while on the other side of the world. But when no one is onsite, solving a problem means being able to do so in a manner that supports or enhances the overall user experience.
Maintaining employee support and keeping track of it: GBS’ third challenge revolves around how they support employees to build engagement, and then measure it.
Talent attraction & retention
GBS organisations are in a battle for talent. Remote and hybrid working models are expanding talent pools, but they are also creating more opportunities for job seekers.
Global Business Services - laying the foundation for future innovation
Global Business Services operations need to be judicious in their deployment of the right technology. It is not simply a case of picking a solution, no matter how best-of-breed, putting it in place and expecting it to deliver. Technology needs to drive efficiency; it needs to underpin the experience and it needs to promote engagement. It needs to do all that while integrated with the appropriate culture – both within the GBS organisation and the relationship between the wider business and GBS.
How a Big Four firm improved multiple GBS teams with one platform
In this case study, find out how Enate helped a Big Four firm better manage the flow of communication, refine handling of bot exceptions, achieve seamless human-bot handoffs, and improve operational transparencies, across its finance and administration (F&A), risk management, and engagement management teams.
Process Orchestration For GBS
Process Orchestration for GBS
Find out how GBS organisations that deploy process orchestration can help knit the disparate elements of their operations together, achieve visibility across all teams irrespective of location, and ensure that technology and employees are aligned and work together productively.
Don’t take it from us, see what our clients are saying about how Enate has helped their businesses realize their goals.