How Enate supports customers for success (2025)
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If you’re delivering a service, you’ll know that, the daily reality is firefighting, managing expectations, chasing updates, and plugging operational gaps with manual work. Technology alone doesn’t fix that. Without the right vendor relationship, even the best software can end up gathering dust.
That’s why at Enate, we don’t just sell technology. We work alongside our customers to deliver lasting change. Our solution is built to help you move from operational chaos to clarity, but it’s our people, methodology, and long-term support that turn that promise into a reality. As Chris, our Chief Customer Officer, puts it:
“Success for our customers means solving real-world problems, hitting business KPIs, keeping teams motivated, and growing whilst maintaining a steady ship. Our job is to help make change happen, every step of the way.”
How Enate stands out
While many technology vendors merely provide a software license, Enate stays involved, engaged, and invested in your success. Compared to others, Enate is easier to use, faster to deploy, and flexible enough to integrate into your existing tech stack without forcing you to start from scratch.
From day one, customers tell us that our approach feels different. One of our customers said, “From the beginning, it felt like, these are people who will help us make this happen.” Another noted that our level of support is “well above the standard compared to others we’ve worked with.”
We listen to your goals, challenge assumptions when necessary, and keep the conversation open, whether it’s during a quarterly business review or a quick call to talk through our product roadmap. As one of our customers expressed: “The Enate team often reaches out to discuss the roadmap and get our feedback… they’re continuously adding new features and improving the platform.”
How we work with customers
Our work with customers starts with the Solution Methodology Workshop. This is a focused, collaborative session we run with every client to determine the simplest solution for their business so we can deliver the essential value they need. The workshop sets the foundation for everything that follows. This isn’t a tick-box requirements meeting. It’s about digging deep into a solution your team can own, manage and improve over time.
Our Founder and CTO, Kit Cox explains:
“One of my favourite questions in business is asking ‘why?’ It’s simple, yet incredibly powerful. You’re not just gathering requirements, you’re collaborating to define the best solution. A good tech vendor will never take requirements at face value, they’ll ask why something is needed to ensure it’s solving the right problem.”
In these sessions, we work to:
- Agree on what success looks like, because without this, you can’t measure or achieve it.
- Focus on no more than three high-impact use cases to deliver value fast.
- Keep solutions simple at the start, adding complexity only when it drives measurable value.
- Build live inside Enate alongside members of your team, ensuring the process is faster and more precise.
This workshop sets the stage for everything that follows, including implementation and long-term support.
Supporting customers for success
Implementation is just the beginning. Our 24/7 global support team means we’re there whenever you need us, whether it’s for troubleshooting, product advice, or unexpected issues. One of our customers recalled how, during a firewall problem, “Enate stayed with me throughout the process to ensure it was fully resolved.”
Each customer has a dedicated Customer Success Manager (CSM) who is only ever a call away and knows their business inside and out. “We even have her mobile number, so we can call directly when something is super critical,” shared one of our customers. This direct line to your CSM strengthens trust and ensures you get the fastest possible resolution when it matters most.
We also work proactively, keeping you updated on new features and helping you understand how they could benefit your teams. Regular business reviews keep your implementation process aligned to your strategic goals, and our delivery and services teams support change management and adoption so improvements stick. As one of our customers described, “We’re fortunate to have our own dedicated team at Enate. We really get the full benefit of their support and performance.”
What people say about Enate
Our approach to customer satisfaction has earned us long-term partnerships with some of the world’s leading service providers, from financial services to compliance, legal, and insurance.
Here’s what our customers have told us about working together:
- “I’d rate it a 10, we’ve never had any issues. The quality of customer support is also a 9 or 10.”
- “The Enate support team is highly responsive, they’re able to reach out quickly and resolve issues efficiently.”
- “Customer feedback is taken on board, it’s not just buying a subscription and being left to set it up all by yourself.”
- “One of Enate’s biggest strengths is it’s open-minded leadership team. They genuinely listen to customers and are willing to adapt to meet their needs.”
These aren’t just nice words. They’re proof that our commitment to customer success is not a slogan, it’s the way we work every single day.
Ready to see how Enate can help you succeed?
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