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Case Study

Enate improves efficiency at legal process outsourcing firm

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A prestigious, global immigration services firm, based in New York, sought to improve the efficiency of its global back-office function in India. By partnering with Enate, our client was able to achieve a 20% year-on-year improvement in productivity and enabled the firm to onboard more domestic businesses without any disruption to global support.

The Challenge:

  • The firm wanted to improve the efficiency of global back-office functions based in India.
  • The team also had to deal with higher volume peak periods, where existing systems were cumbersome to manage.
  • The firm wanted to produce reports seamlessly and remove the complexity of Excel spreadsheets.

A Glimpse into Enate:

Enate’s Process Orchestration platform is a technology-agnostic platform that can be integrated into existing processes and systems, as a layer. Process orchestration centralizes governance, enables seamless work-handoffs, and offers end-to-end visibility, ensuring optimal workforce utilization. It simplifies work and resource handling with transparency, making it an ideal investment for distributed teams.