The reason why your AI strategy isn't delivering value

Kiran Sinharoy, Global Head of Operations at Vistra, knows the pressure service leaders are under right now. Every board meeting, the same question: what are we doing with AI? But Kiran's spent time in the trenches of a large, complex global operation. And her take is refreshingly honest. AI works when the operational foundations are solid. When processes are unstructured and brittle, it doesn't matter how good the technology is. In this conversation, we get into why so many AI deployments stall before they get started, what it actually takes to make automation land in a services business, and how Vistra approaches the gap between AI ambition and operational reality.