Unlocking $1B of extra capacity
A global insurance firm went live with Enate in five weeks, then used the capacity it freed to cut cycle times by 70% and shift its focus to client experience.
Middle-office shared services, at scale
Our client delivers middle-office Shared Services for life insurance investments and funds, and financial brokers.
Held back by ancient legacy systems
Ancient legacy systems were holding this global insurance firm back from the myriad of benefits that digital transformation brings in terms of efficiency, automation, employee experience and customer success. Our client wanted to achieve transformation quickly, iron out messy processes, create more resource capacity and ensure a seamless end-to-end client experience.
Live in five weeks, not a year
Our client was up and running with Enate within 5 weeks, where the industry average for an orchestration provider is a year. Utmost was able to free up so much resource capacity by using Enate to manage and deliver services that they were able to focus far more on overall client experience and the bigger picture, rather than ‘How can we complete work in the fastest time possible?’. As a result, this insurance firm experienced a marked improvement in client satisfaction and employee satisfaction.
Easier to do business with
“The mood on the floor has completely changed, people are happier, and we now measure the service in terms of compliments.”
Global service teams love Enate
Six operations teams, six sets of numbers. Every one of them started where our accounting client started.
