$43M margin improvement
Enate enabled a global accounting business to achieve a $43 million margin improvement, and helped the business reach its target of a 50% revenue increase without significantly expanding the team.
A global business, in 50+ countries
Our client is a global business offering accounting, corporate secretarial, HR administrative and capital services to businesses across 50+ countries.
Fire-fighting instead of growing
Our client was bogged down in messy, fragmented processes and manual work when the business approached Enate for help. Errors were frequent, work wasn't being carried out fast enough and growth was stunted by a lack of visibility and cohesion. Our client needed to get a handle on things to shift the focus away from fire-fighting customer service and onto smooth customer success.
One source of truth, wrapped around the existing stack
Enate consolidated our client's service requests and migrated them onto the Enate platform so that everyone was working from one single source of truth. We wrapped around the accountancy firm's existing tech stack and integrated with their customer service platform, in addition to enabling RPA automation software to handle mundane, repetitive tasks. These steps gave our client complete visibility over all their operations, enabled their employees to log tickets and fetch information from one single platform, and allowed the business to become laser-focused on customer success as customer requests were seamlessly synced to Enate's API.
Within six months
Global service teams love Enate
Six operations teams, six sets of numbers. Every one of them started where our accounting client started.
