The podcast for corporate service leaders

Hear from experts at Vistra, Acceler-ait and Enate on how to successfully introduce AI into corporate services.

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FEATURING EXPERTS FROM

The AI bubble has burst

Broken operations are to blame

Most organisations score 30/100 on the Operational Excellence Index.

Automating chaos doesn’t work

Despite $40bn invested, only 5% of AI projects get ROI (MIT study).

There is a better way

The winning 5% are fixing their foundations before automating.

Listen to the podcast

Turn your operations around by hearing from leaders who have been in the trenches and learned how to win with AI.

The real reason your AI project isn't delivering value

The pain of delivering services with zero visibility

Prepare operations for AI before investing millions

Solution design and the importance of orchestration

Implementation diaries from Vistra and Acceler-ait

Services-as-Software and the rise of agentic AI

Meet the panel

Learn from operators and experts who've navigated the AI journey

Kiran Sinharoy

Head of Operations | Vistra

Kiran drives operational excellence and technology adoption at Vistra, one of the world's largest corporate services providers. She specializes in scaling service delivery while maintaining quality and compliance.

Will Harris

Industry Advisor | Acceler-ait

Will advises business services firms on AI strategy and operational transformation. His research focuses on the gap between AI expectations and operational reality in professional services delivery.

James Hall

CEO | Enate

James Hall is the CEO of Enate, a workflow orchestration and AI platform. He also founded GenFour, the company that developed the first UiPath robot before being acquired by Accenture. James specialises in helping enterprises transform operations through intelligent automation and AI.

Kit Cox

Founder and CTO | Enate

Kit founded Enate to solve the workflow orchestration challenge in business services. He's a recognized expert on preparing operations for AI and has helped dozens of firms build the foundations for automation success.