Your Problem - Visibility

If you don't know whether your team's on track or overloaded

If you're managing via endless shared mailboxes & spreadsheets

If you argue with customers about performance,
but don't have the facts to back it up, then...

Enate simplifies

If you can’t see it you can’t control it! Enate is the best tool to give you visibility and control in your service centre.

Enate Dashboarding from Tableau gives you the world’s leading BI and visualisation tool – Answer questions at the speed you think of them.

We give you and your colleagues complete visibility of real time issues and past performance.

Simplification means the clarity to see and the power to act.

SENIOR TEAM

Real-time dashboards give you everything you need in one place.

Senior Team

Activity based costs are one of the great challenges to deliver in SSCs around the world … no more … the enate cost dashboard shows how costs are distributed across your SSC and where you will get the biggest bang for your improvement buck.

TEAM LEADS

Get an instant view onto what your team has to do, when it's due and staff availability.

Team Leads

Team Leads get an instant view onto what their team has to do and when its due, staff availability and current workload is all visible from the home page.

Transformative information on staff performance is just a click away telling team leads who their star performers are.

AGENTS

Simple to-do list & interactive visuals keep you on track with what's needed for your customers.

Service Delivery Agents

With enate, Agents have a simple to-do list telling them what they have to do, which customers it’s for and when it's due. Interactive visualisations simplify and inform.