Enate lets business teams transform business operations.

Ticket & email management

Capture and manage all inbound requests.

Link into your team mailboxes and turn all inbound emails into actionable work. Automatically route to the right team and increase productivity with canned responses.

Self-service allows tickets to be started and tracked by anybody in the company.

With all tickets and emails tracked, audited and searchable in one place, SLAs are automatically measured giving you unprecedented visibility and control.

Workflow & case management

Case Management brings together the data, emails, and files needed to resolve a case in one place. Enate can handle the case however flexible the process needs to be.

Workflow and dynamic business rules handle decisions throughout the process and checklists guide your team through each action and create an audit trail for compliance. Peer review actions guarantee checks wherever they are needed.

Automated assignment makes sure that the most important work is always first to get attention and gets the right work to the right worker at the right time, to give the best SLA results and keep customers happy.

No code needed

Enate is a safe space for ‘citizen developers’ meaning your business users can assemble, automate and improve their processes.

But is not a free for all, Enate ‘super builders’ can define global standards for re-use. Enate builders’ can then design and develop their processes within these standards. You can think of the super builders as the chefs who design the menu, and the builders assemble their meal by ordering from the menu.

Testing and release of new processes are also controlled without having to worry about managing multiple environments. Enate documentation and in-built learning make it easy to learn and are available in 12 languages.

Intelligent Automation

The end workflow manages the end-to-end customer journey, but the work can be done by your human workforce or automated digital workers. Enate allows you to bring the right digital workers into the process to maximize automation.

RPA tasks allow you to bring RPA robots from UiPath, Blue Prism, Automation Anywhere, and Microsoft into your processes.

Intelligent Document Processing tasks allow you to classify and extract data from documents using leading tools like ABBYY.

API tasks let you pull in data from and update cloud-based systems.

Visibility & insights

Get real-time insight into the performance of your operation by tracking case progress, customer experience, productivity, and SLAs.

See where problems lie with Six Sigma reporting on defects and bottlenecks.

Automation analytics tell you what you should automate next, how much you’ll save by doing so, and the technology you need to deploy.