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Operations Health Check

Take our 5-minute quiz to see how you fare compared to the competition. Get personalised results on how to improve service operations.

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Section 1

Work management and visibility

How much visibility do you have into the work your team is doing?

Please select an option.

Do you know how long it takes for routine tasks to be completed?

Please select an option.

How do you manage bottlenecks and delays?

Please select an option.

Do you still rely on spreadsheets, shared mailboxes, or other manual tools?

Please select an option.

Section 2

Resource management

Can you easily see which individual is responsible for each task and project?

Please select an option.

Are you able to automatically assign workloads across different teams/regions?

Please select an option.

Are tasks automatically assigned based on roles, skills, and availability?

Please select an option.

Could your workload distribution be improved?

Please select an option.

Section 3

Data & analytics

Do you use data insights for making informed staffing or resource decisions?

Please select an option.

Can you measure work quality metrics like Right First Time and customer satisfaction?

Please select an option.

Can you generate real-time reports easily?

Please select an option.

Section 4

Automation and AI

Is any of your work being handled by AI?

Please select an option.

Is any of your work being handled by AI?

Please select an option.

Do you use automation for email management?

Please select an option.

Do you use automation for document processing?

Please select an option.
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Section 5

Compliance and audit trails

Do you have a system in place to automatically log and track all activities for audit purposes?

Please select an option.

Are you able to retrieve historical data and activity logs for compliance audits?

Please select an option.

How do you ensure compliance with industry regulations (e.g., GDPR, ISO27001, HIPAA)?

Please select an option.
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Final questions
These additional questions help us provide you with the most relevant insights and recommendations based on your businesses operational needs.

How large is your business?

Please select an option.

What industry does your business operate in?

Please select an option.

Are you currently exploring solutions for service orchestration, automation or AI?

Please select an option.

Would you like to receive tailored recommendations on how Enate can help you run better operations?

Please select an option.

Please provide your contact details so we can send your personalized results:

First name*
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Last name*
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Email*
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Phone (optional)
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Your total score:
-
Work Management
Resource Management
Data & Analytics
Automation & AI
Compliance