AI dreams vs. reality in service delivery
The AI bubble has burst
Broken operations are to blame
Automating chaos doesn’t work
There is a
better way
Watch the webcast
Turn your operations around by hearing from leaders who have been in the trenches and learned how to win with AI.
The real reason your AI project isn’t delivering value
The pain of delivering services with zero visibility
Prepare operations for AI before investing millions
Solution design and the importance of orchestration
Implementation diaries from Vistra and Acceler-ait
Service-as-Software and the rise of Agentic
Meet the Panel
Learn from operators and experts who've navigated the AI journey
Kiran Sinharoy
Kiran drives operational excellence and technology adoption at Vistra, one of the world's largest corporate services providers. She specializes in scaling service delivery while maintaining quality and compliance.
Will Harris
Will advises business services firms on AI strategy and operational transformation. His research focuses on the gap between AI expectations and operational reality in professional services delivery.
James Hall
James Hall is the CEO of Enate, a workflow orchestration and AI platform. He also founded GenFour, the company that developed the first UiPath robot before being acquired by Accenture. James specialises in helping enterprises transform operations through intelligent automation and AI.
Kit Cox
Kit founded Enate to solve the workflow orchestration challenge in business services. He's a recognized expert on preparing operations for AI and has helped dozens of firms build the foundations for automation success.
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Discover the fundamentals for AI success.