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Case Study

How a Big Four firm improved multiple GBS teams with one platform

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As one of the Big Four, this company had an outstanding reputation as one of the largest, most established professional services networks, with offices in over 150 countries worldwide. It is a global leader in the consulting domain across industry horizontals and many verticals. A long-time proponent of global business services, with its own GBS advisory team, it wanted to better manage the flow of communication, refine handling of bot exceptions, achieve seamless human-bot handoffs, and improve operational transparencies, across its finance and administration (F&A), risk management, and engagement management teams.

The Challenge:

  • Communication overload creates inefficiencies and takes up resources.
  • Communication overload creates inefficiencies and takes up resources.
  • Process heavy function creates unnecessary risk and inefficiencies.

Results:

  • Simplifying technology for streamlining services.
  • Streamlined operations that resulted in 15%-20% quicker turnaround times and an 18%-20% reduction in effort needed to deliver services.
  • From function to country in the drive for efficiency. Users have grown from 100 in 2019 to nearly 1,500 in 2020.

A Glimpse into Enate:

Enate’s Process Orchestration platform is a technology-agnostic platform that can be integrated into existing processes and systems, as a layer. Process orchestration centralizes governance, enables seamless work-handoffs, and offers end-to-end visibility, ensuring optimal workforce utilization. It simplifies work and resource handling with transparency, making it an ideal investment for distributed teams.