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What To Expect From Digital Transformation

For businesses to navigate the future of work and succeed with automation, human employees must work successfully alongside robots and new technology. For many businesses, this can require a digital transformation, implementing new procedures, technology, and strategies that make the most of new technology and replace legacy systems that might be holding your business back.


Digital transformation requires a digital-first approach to all aspects of a business from its business models to customer experiences, processes and operations. The intent of a digital transformation is to leverage data, implementing faster and smarter decision-making that allows businesses to react faster to changes or disruption in their markets. The technology utilised for a full transformation is based on the needs of the business and can include everything from widespread automations that boost workflow to process orchestration and ai-driven data strategies.

With the consistently increasing demand for a digital-first approach from both customers and employees, the demand for digital transformation is expected to spike to $26 billion by 2025, up from less than $5 billion in 2018. More than 25% of companies already use automation in their hiring process, and by the end of 2022, 70% of customer service interactions are expected to leverage some sort of AI automation technology - and this is just one facet of operations. 


Enate’s orchestration gives companies a way to build a harmonious mixed workforce and to capitalise on the capabilities of each type of worker to do the right task at the right time. In this way, Enate is uniquely positioned to prepare your human workforce for automation by mapping resource competencies, putting a human in the loop and knitting together all the technologies, systems and resources involved in delivering a service and to ensure that automation accelerates rather than hinders your business goals.

Consolidating Processes & Operations


A complete digital transformation doesn’t focus on just one vertical within a business or organisation, and can encompass processes and workflows where they’re most effective  - leading to innovation and efficiency improvements that affect every level of a company. Digital transformation also often includes the replacement of multiple siloed legacy systems that serve individual needs with IT architectures designed for a much broader usability. Research from MuleSoft’s Connectivity Benchmark survey in 2020 found that the average number of applications used in enterprise businesses was over 900 - demonstrating the impact that consolidation and integration can have on streamlining data and improving business intelligence.


Consolidation also allows for greater communication, both within the business and with customers, enabling a business to improve data gathering whilst also potentially providing time and cost efficiencies - as well as refining the impact of strategization and reaction to changes in demand within the market.


A clearer understanding of processes and tolerances within the business can lead to a better understanding of the challenges created by competitors, and what further improvements or changes can bring to the business. 


Successful digital transformation implementations can allow companies to refocus on their needs as a business, without being slowed or bogged down by their core processes, or the difficulties in developing and delivering a strategy that is reliant on multiple distinct workflows.

The use of process orchestration, and the implementation of integrated technologies allows businesses to orchestrate and optimise solutions that involve many steps across multiple entities - extending team capacity and extending the focus on high-value work with a reduction in wasted time. Automation can reduce (or eliminate entirely) the manual bridging of gaps between technology and processes that deliver success.

If you’d like us to show you how Enate’s no-code process orchestration can take you further on your digital transformation journey, schedule a demo or get in touch