It’s official. We’re back on the road meeting clients, colleagues, friends and prospects at events and gatherings. Many, if not all of you have automation and orchestration on the brain, if not in the heart too. That’s certainly what we felt having come away from spending a few days in Portugal last month.
We were delighted to sponsor this year’s SSOW - the 22nd Shared Services and Outsourcing Week, which took place in Lisbon, 23 - 25 May. The place was buzzing with people all excited to finally get together again and share the latest and greatest innovations in this field. Not least because we have seen some real acceleration in adoption throughout the period where separation and remote operations were forced.
The headlines are almost too vast to go into detail here, but we’ll give it a go nonetheless.
- We got to share best practices and ideas with people from over 43 countries
- Heard from a veritable who’s who of speakers from brands including; Microsoft, GSK, 3M, SAP, Experian, adidas and Bayer - and so many more
- The fact that people were together again brought a happy energy to the event - something that played out in the evening socials on the first night at Forte Eserill and again at Palacio Eserill for dinner on night two
- We made some great connections with major brands like; Tesco, JTI, Asahi and Molson Coors
- Sat through some excellent sessions including;
- Supply Chain Transformation Amidst Global Supply Chain Chaos and High Inflation from Caroline Basyn (PepsiCo), Florence Mui (adidas) and Maria Saggese (EY).
- A Journey to Driving Innovation to Become A World Class Shared Service Organisation from Debbi Francl (ServiceNow), Marc Ferre Hausmann (Bayer) and Richard Williams (Mars Global Services)
- Digitalisation vs Outsourcing: Redefine and Transform the Future BPO Relationship from Sameer Jalundhwala (NTT) and Dr. Frank Schüler (DHL)
- Met with some amazing old friends and colleagues whose connection to Enate goes way beyond technology
Takeaways from the TMF session
It goes without saying that one of the most valuable takeaways from our perspective were the sessions we hosted. Martin Boakes, our EU MD, ran a workshop on the role of global process ownership (GPO) in the digital transformation era: critical steps to building a mature global business services model. The workshop was a comprehensive practitioner’s view on challenges of a global business process management function and its role in SSC success. This session was well attended and incredibly well received as we were able to include James Bertioli, global head of digital operations, TMF.
James was able to walk the room through the TMF adoption of Enate from the very beginning highlighting and addressing common concerns. Indeed, he asked the room outright how many of them could go onto their device and check the status of work anywhere in the business… nobody said they could. This powerful example brought a lot of attendees to the Enate stand afterwards to find out more about our work with TMF.
In the session itself, James was able to paint a vivid picture of how orchestration is used and perceived in TMF, how this has changed over time and, consequently, how the company has evolved as a result. Perhaps most powerfully, James was able to share some incredible metrics around how Enate has helped TMF which included:
- Helping TMF unlock £32m in margin improvement by providing visibility on activity
- Accelerating digital transformation by providing its workforce with the tools, information and capabilities to work remotely.
- Providing visibility on client responsiveness, increasing net promoter score (NPS) by double-digit growth
For those of you reading this that weren’t in the room, do not fear. We have a detailed copy of the TMF case study which you can download here. Alternatively, come and see us in Las Vegas in September where we’re going to be replicating what we did in Lisbon at the SSOW Autumn show.
APAC in on the action
It’s not just in Europe where the team is out and about. Never ones to miss out, our colleagues in APAC have just presented on Work Management 5.0 at the 2nd Annual Global Capability Centre India Summit being held in Bangalore. The event took place on 23-24 June. The event brought together key figures within the APAC region to discuss the key challenges, learn from the best practices adopted across geographies with focus on automation, digital transformation, business continuity and the latest innovations.
It just remains to be said how thankful, grateful and happy we are to be out seeing you all again. The changes we’ve seen and heard about in the last couple of years are nothing compared to what we’re about to see as businesses the world over increase their investment and faith in automation, and increasingly look to orchestration platforms to make the most of it.
It’s a notion that’s made us excited for next year’s events already. But with any luck, we’ll see you all before then. Indeed, if you would like to hear more about what was covered at either event, need help with your orchestration project or simply need guidance about where to turn, please get in touch and our expert team will keep you on the right track.