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Sharing is caring when it comes to building future-proofed businesses

If we didn’t realise already, in-person big events are back. And, oh, how we’ve missed them. This year’s Mobile World Congress recently took place in Barcelona to great excitement as it was arguably the first and biggest to return. And looking ahead, there’s so much more to come.

Not least the 22nd Shared Services and Outsourcing Week - the largest European event of its kind which is returning to Lisbon on 23 - 25 May 2022 at the Estoril Congress Centre.

Collectively coming together is critical

Digitalisation, automation, and advanced analytics initiatives have been accelerated massively by the new working environment. This report suggests that global Robotic Process Automation (RPA) software revenue is projected to pass $2 billion in 2022 and is poised to hit $13.74 billion by 2028 while Forrester asserts that almost 5% of Fortune 500 companies will adopt automation fabric to drive business innovation in 2022. But, as we all know, this is not a one-way street to success. According to this EY report, implementations of RPA that have failed have a staggering range, with 30 to 50% of such projects not even taking off.

That’s why collectively coming together at events like SSOW is so critical - both for our industry, and the customer we serve. Forward-looking CFOs and corporate leaders are looking at how, where, and when their companies can drive the next level of value, particularly when it comes to embracing intelligent automation, cognitive abilities, and artificial intelligence.

Appetite for transformation

Given the macro appetite for transformation within the shared services and outsourcing sector, and the desire to get out to see and hear the latest developments, it’s no surprise to see a veritable who’s who of speakers involved. We’re particularly looking forward to hearing Niklas Oldiges GBS Solutions Lead Partner, Advisory Services Ernst & Young GmbH, and Phil Gillingham GM HR Service Delivery, Microsoft but we could list many more.

Unsurprisingly, there are also a string of excellent sessions. On day one we’ll be in attendance for Supply Chain Transformation Amidst Global Supply Chain Chaos and High Inflation: Opportunities and Challenges from the GBS Perspective, featuring; Caroline Basyn, Strategy & Transformation Europe, PepsiCo, Florence Mui - Senior Vice President, Global Business Services, adidas, and Maria Saggese - GBS Lead Partner EMEIA, EY. On day two the session on ‘From Process Automation to Autonomous Enterprise: Unlocking the Business Value from AI and Autonomous Applications will be stand-out. As will Digitalisation vs Outsourcing: Redefine and Transform the Future BPO Relationship on day three. We could go on. There’s certainly something for everyone.

Enate activity at the event

We’ll also be taking an active role in the event. Enate will be located on stand 11 throughout. We’re also running a couple of sessions, too.

On Monday 23 May, Martin Boakes, our EU managing director, is running a workshop on the role of global process ownership (GPO) in the digital transformation era: critical steps to building a mature global business services model. The workshop will take place from 10:30 am - 12:00 pm and bring the comprehensive practitioner’s view on challenges of a global business process management function and its role in SSC success - from SSC ‘Incubation Phase’ to a mature Global Business Services Model. It will cover the role of the GPO in driving organisational change from strategy to execution, the process re-engineering and the target operating model as the basis for effective GBS set-up, how to develop process governance and transparency measures reflecting business opportunities and so much more.

Then on Tuesday 24 May, Martin will also be presenting a 30-minute session on ‘from intelligent automation to hyper-automation: focusing on the business value’. The sessions will run from 11:20 am to 1:00 pm in three rotations of thirty minutes.

Building agile enterprises

In today’s environment, the focus for businesses is to build a digitised, automation-driven, transformation-centric, and agile enterprise. Those attending this year’s Shared Services and Outsourcing Week are going to be equipped with the latest insights, knowledge, technology, and potential partners to be able to do that.

We hope to see you there.