Automated resource planning has been around for some time; AI, automation, and advanced engineered systems have all contributed towards improved safety, simplified routine tasks, and driving higher productivity levels across many organisations - allowing stakeholders to fully realise business strategies that can scale between micro and macro, with full visibility on implementation successes as well as blockers.
Efficient resource planning and the ability to optimise processes simply and efficiently can also be financially beneficial - a McKinsey article found that, by automating manual and repetitive tasks, successful operations centres are reducing costs by 30 to 60 percent while increasing delivery quality.
The next step in resource planning, process orchestration, allows businesses to orchestrate and optimise workflows that involve many steps across multiple entities in a way that extends the capacity of existing tools; connecting formerly siloed technological environments; and enabling workers to focus on high-value tasks that make the best use of their time.
Approaches to Resource Planning
There are a number of different approaches to automated resource planning that allow stakeholders to dramatically expand or reduce the amount of input required for optimal management of their workflows.
- Data-driven management – Process orchestration can give you extraordinary amounts of insight into the performance of your operation, the resources within it and the load profiles over time, allowing you to create and tailor custom workflow plans across your business.
- Proactive control – Process orchestration gives you the information and tools to carefully manage risks (the ‘heat sources’ in your operation) to make sure fires never break out, ensuring smoother workflows.
- Autonomous operations – Many of the day-to-day decisions to be made by team leaders in current operations aren’t required with a properly orchestrated service. Orchestration takes care of pulling the day-to-day levers around what resource does what and when.
Enate Automated Resource Planning Functionality
Enate combines all the functionality of ticketing management, case management, work and capacity management, and workflow capabilities along with the real-time performance dashboard reports. By utilising our process automation solutions, you receive an end-to-end view of operations: it shows the work coming in, work in progress, work awaiting execution and the priorities associated with them all. People and bots involved in the service delivery handle tickets, cases and perform actions. With visibility of the entire process, managers can make sure the right work is allocated to the right resources at the right time, adjusting where necessary.
The use of process orchestration, and the implementation of integrated technologies allows businesses to orchestrate and optimise solutions that involve many steps across multiple entities - extending team capacity and extending the focus on high-value work with a reduction in wasted time.